Beneva

Welcome to the page dedicated to Beneva's insureds.
Beneva inc. was created by the coming together of La Capitale and SSQ Insurance.

SUBMISSION OF CLAIM

To submit a claim for fees covered by your travel insurance, identify the type of benefit for which you wish to claim (emergency medical care, trip cancellation or interruption) and read the instructions.

Travel medical insurance

Trip cancellation or interruption

Select the form associated with your home province

Quebec

Complete the online form

Other

Complete the online form

Travel insurance claim form - Alberta Travel insurance claim form - British Columbia Travel insurance claim form - Manitoba Travel insurance claim form - Ontario Travel insurance claim form - Quebec Travel insurance claim form - Newfoundland and Labrador Travel insurance claim form - Other

Complete the claim form(s) and sign where indicated

If more than one person received care, you’ll need to complete a claim form for each person.
If the claim involves a person who is a minor, the policyholder or legal guardian must sign the form.

Attach all original, detailed invoices

Include any additional relevant documents from the service provider, such as medical reports and lab results.
Invoices for medical care must show the diagnosis and treatment.
Valid proof of payment may include a credit card statement or proof of a deposited cheque, and the currency in which the service was paid must be shown. In the absence of a bank or credit card statement, a receipt may be accepted.

Step1 - Ensure ALL supporting documentation is attached:

Letter detailing your version of the events that led to the claim

Original purchase invoice (travel agency, transport, Internet)

Electronic ticket(s)

Proof of payment (e.g.: credit card statement that shows the transaction, copy of the cashed cheque, etc.)

Based on the event that caused the claim:

« Attending physician’s declaration – Cancellation benefit » form duly completed and signed by the attending physician of the injured or ill person OR;

Detailed medical report from the attending physician abroad that justifies the necessity to interrupt or extend the trip OR;

Documentary evidence that confirms the reason for the trip cancellation/ interruption or delayed return (e.g.: police report, death certificate, letter from the airline company, damage report. etc.)

Step 2 - Complete the claim form:

Complete the online form
Or click here to download the PDF

Step 3 - Send the completed forms and all other required documents online via our secure website:

Online via our secure website: Submit documents online